- service training

A, service training purpose: the user can better use, operation, management, weak current integrated system products, reduce errors due to operation, management and cause unnecessary failure or maintenance, more fully play to the performance of the related products, improve the efficiency.

Second, the principle of service training: according to customer requirements and actual situation need, the most reasonable training plan, focus on training related operators of various skills and easy to use fault handling ability, and have a key to use the unit plant 2-3 system management specialist.

Three, service training plan: opening system debugging, my company to provide users with free training.

Before 1. Training to relevant personnel training manual: content including operation, troubleshooting and maintenance instructions, etc.

2. Provide training includes the following contents: the system working principle, system hardware and software composition and function characteristics, the process of system operation and maintenance, to accept the difficult problem to solve.

3. Management personnel training: fully understand of the principle and operation of the whole system, understand the design intent; Peripheral equipment operation and maintenance; The standard and the maintenance of the software system; System networking, operation and maintenance, etc.

Of course, can also be user requirements to provide the corresponding service training.

- technical support

The company provides the technical support of covering the whole process of the service, and to build a CRM system, automatic tracking processing and record the process of technical services, to ensure that customers receive timely and effective technical support service.

A, pre-sales support services: mainly borne by the project technical support center, mainly to provide customers with:

1: weak current integrated system application requirements of consultation, on-site inspection and feasibility analysis.

2: the selection of the products of the project technology and equipment selection.

3: the construction scheme of product application environment.

4: other related support services, such as: function adjustment, design change, etc.

Second, sale support services: mainly borne by the project technical support center, mainly to provide customers with:

1: the project of the software and hardware installation, debugging and maintenance warranty, in order to realize the application requirements.

2: other related support services, such as: function adjustment, design change, etc.

Three, after-sale support services: project is mainly composed of after-sales customer service center and technical support center, mainly to provide users with:

1: the product after the project implementation.

2: in the product free warranty and paid for the system to provide free maintenance period after the expiry of the warranty and maintenance and other related work.

Xian cheng intelligence has a group of experienced, high-quality product development team and customer service team, and has established good cooperative relations with domestic and foreign big companies, have to provide clients with all kinds of weak current project from solutions, consulting, design, project implementation, and to the project after the implementation of technical support, technical service personnel training, etc. A full range of technical support. Can fully satisfy elv system personalized needs of different industries.